Featured Letter

To whom it may concern: Date: 25 01 10
RE: Service par excellence

Just a word of thanks to your excellent staff, from the controllers to the officers, who attended to my needs on the evening of 15 December 2009.

At about midnight 15 December I was not feeling very well and asked my wife to get me to hospital as soon as possible. It came as a shock to her and I immediately told her to push the panic button on the alarm. Within minutes your officers arrived and assisted us in a

very professional way that made me feel more at ease at the time. When ER24 did not arrive within 5 minutes my wife assisted me to Netcare Hospital herself. Your officers offered to take me to hospital in their patrol car and made sure my wife was calm and safe when she followed by car. The officers involved were Dudley Botha, Brian Michaels, Andre Linder and Morne Veldsman. I want to take this opportunity to thank you and your staff on a job well done and will recommend your services to anyone interested. Not in my wildest dreams did I expect there be such a professional service still available. I ended up at Netcare N1 having a major heart bypass. Thanks for having a hand in saving my life.

Kind regards
Mr FJ Snyman

Alarm Installations

Hi Craig

Just wanted to say thank you so much again for organising on such short notice.  The team you sent where wonderful and I must compliment you on the outstanding workmanship.  Was an absolute pleasure having them install the system.

Many thanks

Kind regards

Hi Tamlyn,

I just want to commend the guys that came out to my home this week. They were very professional and made every effort to keep me informed on what they were doing. I most specifically appreciated their approach to the job. The seemed to concern themselves with the unnecessary costs that I may have to incur should they have to execute the job incorrectly: and inmy book that is the kind of empathy that earns significant respect. Further, they seemed to be very careful of just dong stuff willy nilly and offered input and suggestions into every aspect of the requirement and subsequently, I got a product that does not have to be duplicated or done over once my renovations have been finalised.

Overall, Pieter and his team way exceeded my expectation!

TX
Ronald

"Dear Craig,
Yesterday you very kindly fitted me in at short notice to have my entire house’s alarm system rewired.

I am writing to you to COMPLIMENT your team consisting of TIM and ADRIAN.

They arrived promptly at 8:30am and we discussed the work to be done and they got stuck in straight away.  They worked hard the WHOLE day right through until 9pm last night (shame they certainly were tired by then).  My husband and I were so impressed with the quality of work, the quality of your team – what lovely guys, the utmost professionalism they displayed at all times and their willingness to please us as the client – even after working over 12 hours yesterday.

Your chaps saw that they were going to be working late so they call Pieter to help them who arrived and was also just as nice as Tim and Adrian.

My husband and I felt we needed to bring this to your attention and to ask you to please thank them on our behalf for a job WELL DONE.  Such good service always pays dividends for the company and we are proud to have STAR ALARMS sort out our alarm and monitor it for us.

I work for one of the Board members of the Foschini Group with 14 trading companies within the group - so we know the importance of excellent customer service – well done to your team!  They need to be commended.  I will certainly promote Star Alarms.

Thank you thank you thank you.

Regards
Sam

"Dear Craig,
I wish again to thank your company for the assistance they gave me yesterday and today.

For some unknown reason I could not set my alarm as circuits 1 & 2 kept flashing, your controller sent extra patrols around and kept phoning to see if all was o.k.

Today Louis managed to fix the fault via the telephone, you may remember that I mentioned to you that my son owned Zone Armed Response and you also may remember the incredibly poor service I received from ADT, even knowing the MD.

I salute you and your staff on an extremely well run company, long may it continue.

My very best wishes,
Maxleigh

"Dear Craig
Just a word of appreciation for the excellent service I received from Start alarms. In particular from Louis.

I had 'n problem with my alarm and Louis was on hand to give me the correct information and guidance.  It ended up in replacing the alarm(the old one had been discontinued some time ago).  Louis organized and installer for late on Friday afternoon and when the installer could not finish in time, Louis offered additional patrols for the weekend while the alarm was not working.

On Monday morning Louis was at my house at 10 o'clock(as promised) to sort the niggles and by the time I got home, I had a working alarm system.

I must also compliment your staff. They are always friendly and ready to assist where possible.

I came over from ADT and have never looked back.

Regards
Ettienne

"Dear Craig
You guys have just installed an alarms system at our home and we have signed up an armed response contract with you.
We would just like to say that your team (Jonathan, Jodie, Eugene and Klaus) are a credit to your company. They were efficient, helpful, neat and considerate and we would recommend them to any other potential customers.”

Kind regards
Gordon and Pepe Robinson

“Dear Craig
The upgrade of my alarm system is now complete and I would like to tell you that Pieter, Steven and Sean were absolutely wonderful. The manner, in which they worked, interacted with each other and with me was exemplary. The exceptionally high standard of work which was set by your father Joe, all those years ago, has been maintained. It was really a pleasure to have them in my home.

I would like to express my thanks to Star Alarms for their excellence and for always demonstrating the human aspect in your business.

My special wishes to Joe, Darryl, Bernie, Jody and you as well as all the people on the other side of the telephone!
May you continue to be successful”

With appreciation
Simone Kirsch

“Good Morning Craig Further to our telephone conversation yesterday, may I express my appreciation for the manner in which your staff handled our situation. A special word of thanks to Marthina for understanding our dilemma and although she was sick and it was a short notice request from my side, she went out of her way and arranged to have the installation / link up done on Monday 12 / 05 / 08.

Both Steven and Conrad did their best to re-activate the system. They however ran into problems out of their control. I assumed they called or help, which in itself was appreciated as well. They did not just leave ‘to come back later’.

Then Louis arrived and being the expert he is, managed to rectify and reactivate the system 80%. They promised to be back the following day to complete the job. I have noticed that neither Louis nor Steven were in any hurry to rush the job. Their mission was to satisfy their customer and even worked until way after 20h00. Please convey our appreciation to these two gentlemen as well.

Yesterday (13/05/08) your staff returned as promised. Completed the job successfully, tested the system and Steven systematically explained how everything was linked.

With all the staff from STAR ALARMS whom I have been dealing with in this short period of time, I have no doubt in my mind that STAR ALARMS will reach extreme heights and become a force to be reckoned with.

What a pleasure it was to deal with your friendly and helpful staff and also be associated with STAR ALARMS!!!

Thank your, Marthina, Louis, Steven, Conrad and all the other staff behind the scenes who contributed to the successful completion of this operation.

We wish you all the best and thanks again for everything.”

Kind regards
Adolph L Erasmus

“Dear Craig I thought I would just let you know personally what a smart and professional job Heinrich and Conrad did with the installation of our alarm system. They were swift, neat, efficient and polite. They knew what they were doing, volunteered advice and were considerate of my environment. It is much appreciated.

It was a sincere pleasure having them on the job. They deserve a merit credit!!”

Kind regards
Mark Scott

“Dear Craig & Jody,
Compliments to you and your staff !
Eugene, Rod and Tim spent 48 hours on our premises installing our alarm and they were a pleasure to have around. Always punctual, polite, respectful of personal spaces, and attentive to the “small” details. Always a smile to share with the customer.

It is very obvious that they are proud to work for Star Alarms.

I was referred to your company by 3 friends and I will do the same at the earliest/every opportunity.

Thanks for a professional service.

Kind regards
Craig Rabie & Wendy Momsen

“Hi there

Herewith the balance of the payment for my alarm.

Thank you so much for the great service - your guys were terrific and I was really most gratified to know that I could leave two total strangers in my home without having to worry about anything.

Thank you too for a really neat installation.

I will not hesitate to recommend Star Alarms!”

Hi Jody

Can you please convey my thanks & appreciation to the chaps who installed my new alarm in 13 Alphen Rd, Tableview.

This was not a straight forward installation & it did take a bit longer, but Hein & Leonard persevered and did a SUPERB job. Everything i initially required, they managed to setup & complete - WELL DONE GUYS !

Regards
Willem Scheepers

Hi Craig

Just wanted to give you some feedback after the recent installation done by Star Alarms at our house.

Eugene and Timmy worked long hours and over the weekend to get everything completed. Throughout they displayed a great sense of commitment and professionalism. With their positive "can do" attitude and attention to detail they were always a pleasure to deal with.

With people like Eugene and Timmy, Star Alarms will have many satisfied customers.

Please pass out "thanks" on to them.
Regards Anton & Mariana Bosch

Dear Craig & Jonathan

Louis and I would like to thank you from the deepest of our hearts for all the support, effort and miracles that went into sorting out our installation and system.

Again, we were not wrong in staying with Star Alarms and again you prove your professional business practice and understanding of your client’s needs and worries.

Thank you for looking after our family!

To you all, Merry Christmas and a Happy New Year! Be safe on the road! Love,
Louis, Heidi & Connor Basson

Dear Craig,

I've finally been able to get in front of my PC. Apologies for the delay.

I just wanted to compliment 3 of your staff members - Roy, Eugene and Timothy. It's very rare these days to find staff who are truly exceptional at what they do, and at the same time truly love what they do. Your staff actually project this 'exuberance' with a sharp and professional work ethic, impeccable manners and a willingness to help wherever they can. It's also so wonderful to work around a group who are always smiling.

I will in an instant recommend Star Alarms / Star Home Protectors to any family, friends or colleagues because of this excellent service.

To Roy, Eugene and Timothy - I thank-you, and my company thanks you. To Craig and the owners - Whatever it is that you are doing - keep it up. Your company image is in safe hands if all your staff conduct themselves the same way.

Yours sincerely, Many Thanks and Kindest Regards,
Nicholas R. Bryant

11 February 2010 STAR RAPID RESPONSE Blaauwberg Cape Town

The Manager,

believe it imperative to give credit where credit is due, this considering the often apathetic and substandard service and/or support one often experiences; as a result I decided to forward this to you.

I would like to thank you for the professional approach and service received from your entire team at Star, from reception, alarm control room operator, technicians during installation, your technical manager Mr Louis Burger. When messages are left or e-mails are sent, it’s not long and the relevant Star staff member returns my call or I receive the desired reply e-mail. Scheduled appointments are met on time with enthusiasm and true client interest at heart. A tremendous amount of experience and technical knowhow is brought to the table, this while remaining competitive when compared.

The above is my experience over the past three months with two installation projects, one at my business premises in Montague Gardens and the other at my private residence. I have no doubt Star will grow from strength to strength considering.

Thank you & Kind Regards Kevin Duncan
Regional Manager

Hi Craig,

Firstly thank-you very much for fitting us in so soon even though we know you had a backlog. We really appreciate it as we know how busy you guys are.

Steven who installed our equipment was friendly, efficient and very professional. His attention to detail was amazing and he stayed after hours to finish the job (with a smile). You can really see that he has pride in what he does. Even though it got fairly late, he didn’t rush the job and treated it as if it was the first one of the day. He did proper testing and asked me on numerous occasions whether I was satisfied with the outcome.

I believe that too often people are too quick to draft complaint letters, and little time is spent on compliments.

As far as we are concerned you are the top player in the security business and wouldn’t hesitate to recommend your services to all we come across.

Thanks again for the great service, we really appreciate it.

Thank you & Kind Regards Kind regards,
Sean Morrison
Cell: 082 356 7306

Rapid Response

"Hello again,
I want to congratulate STAR ALARMS on their quick response and reaction to our alarm going off on Sunday evening at 12 o’clock. I heard knocking on my front door on the street – my dog’s went ballistic. As I listened I heard more knocking and then Ryans alarm went off. Within 5 minutes both the police and star alarms were outside and actually found the White guy still outside Ryans street door. We don’t know what the story was…Ryan thinks he was drugged up but he was thoroughly questioned and eventually moved off. If you can, please try and find out what his story was…….it is really nerve wrecking when something like that happens.

But full marks to Star Alarms and the police (I don’t know how they were involved?) They were amazing. Please pass this on to all concerned. We are very impressed!

Thanks and regards
Faith

"Thank you very much for the fantastic service I've been receiving from STAR RAPID RESPONSE, your team has done great help on my safety with their prompt attendance and immediate calls as soon as the alarm system goes.

Please be so kind and take the information of Mr. Douglas Quayle from people that should be advised as soon as the alarm goes off, as he no longer is part of the family, for three years."

Thanking you
Judite Freitas Costa - Phone 021 5560057

“Dear Craig and the Team,
On behalf of Cape Town Studies we would like to thank you very much for the excellent response / service in the early hours of the morning of the 15th October 2009.

We still do not know what or why the alarm went off and why the front door was standing open, but guys you were professional and efficient, well done !

We also found the guys to be very smart and well turned out, very impressed.

Thanks once again and be safe out there."

Kind regards
Glenda McDonagh - Cape Town Studies

“I would like to add that I am most impressed with the conduct of your response team who have assisted me whenever the alarm has been activated at the property. They are mindful of my safety, very thorough in their search of the premises and extremely polite and well mannered. Well done to them and well done to your company for employing such outstanding gentlemen!"

Kind regards
Valerie Fouche

“We have just had an arrest made outside our house in Bellingham Road, Table View, which appeared to be a attempted burglary.

Your armed response team was all over it and coming out of the security industry myself, it was absolutely awesome to see how well your team operated together with the SAP.

Well done guys, KEEP IT UP, this sure seems to be setting new standards for the other armed response companies in the area. I will most definitely be signing up to STAR ALARMS and would like to have my alarm moved over to your services. 
It was also great to speak to all that was at the scene , thanks guys for all the advise , Roy Ventre & Mark Susdorf, I am serious about getting a community radio watch going in this area, please keep me in touch as to what will work best.

I used to work for doculam , now gone free lance , working from home for a month already and have started consulting from my home, so I am open to any new opportunities & would like to get involved in any way possible, especially with assisting our community to keep an eye on things and radio in anything suspicious, insurinhg that we are able to all work together to fight crime in our area.

Again Well done Star Alarms"

Regards,
Helmut Lippert - Bellingham Road, Table View

“Dear Craig Last night was quite a night with multiple gun shots and outdoor passives going off. I just wanted to put a letter together to compliment you on your staff. This includes the controllers to the response officers. They conducted themselves professionally in every respect. Maybe some laser sight for those Glocks would help a bit more!!!!

My move from your competition to you just paid off.
Thanks once again”

Kind regards
Brian Rogers

“Hello Craig
Further to our discussion

Around 01h30 this morning, the 16th of October 2008, I heard glass breaking at my premises, I looked out the window and noticed a
person in a striped shirt climbing over the neighbours wall. He then disappeared down the road. About half an hour later he reappeared across the road and was discussing two black boxes in a shopping trolley with a vagrant.

At 02h00 I called your response desk and asked for assistance and this is where the story of excellent service begins.

Firstly your man on the desk was very efficient in the way he handled the call. Secondly, the vehicle response time was less than a minute. The gents deployed were very efficient in the way they dealt with the individual and in the manner that they combed the area for stolen property. This stolen property included baby clothes, radios, DVD players, amplifiers etc.

I have in the past always had good service from STAR ALARMS but this will be remembered for a long time as being exceptional.
Please pass my congratulations on to the team and keep up the good work. Crime in our country is on an unacceptably high level and with this form of dedication I see success in reducing this scourge.”

Regards
Peter Howarth

“Dear Craig
With reference to our conversation earlier, I would like to put into writing our sincere gratitude to you and your team for the way you responded to our alarm activation in the early hours of this morning.

It is always with a sense of great unease that you wake from sleep by the sound of one’s home alarm resonating throughout the house. Your call centre responded with great efficiency by phoning the cell numbers given and went further by phoning our emergency contact person when we failed to answer the above cell phone numbers.

Within seconds of this happening, your patrolman, Mr D. Snyman, arrived at our front gate. We must make special mention of the way he handled himself. He was courteous, well mannered, calm and above all made sure that our property was fully secured and that we were all OK before he departed in his vehicle.

We thank you and your team again and are proud to be associated with STAR ALARMS.”

Yours sincerely
Glen & Monique Knight

“Dear Star Alarms
We would like to thank your team for their efforts in the early hours of Saturday morning 30 August 2008.

One of your response guys (Jacques) was on his way to check someone else’s alarm when he noticed that our roller-door had opened. Your call centre was very efficient in notifying us and kept us informed as to what was going on. We rushed down to our business premises, realising what the consequences of the open roller-door could be. We found your response team Jacques, Bradley and Robert there. They had secured the premises and had waited for us to arrive.

A big thank you to these really friendly, helpful guys as well as the people at your call centre who are always friendly and a pleasure to deal with. We have been operating here in Killarney Gardens (Cape Town) since 1998. We have been clients of STAR ALARMS since day one and have always felt like we are in good hands where our security is concerned.”

Kind regards
John Bacon

"Dear Craig,
What a pleasure, if one could call it that, to have a burglary and know that one is in the hands of a company of your caliber, and staff like your control lady (who's name has escaped me), Dewald and Andrè who were ultra efficient and particularly charming, a total credit to your company, please could you be kind enough to pass my heartfelt thanks to them again.

My history with armed response companies spans overabout 30 years, from Home Alarms as well as Hans DeLeur in Sea Point, and, my son owned a very successful armed response company named Zone Armed Response.

In the light of that, and, the third class service I received from the largest armed response company in the Western Cape (before we moved to yourselves)I write this letter.

Again my sincerest thanks."

I remain your sincerely,
Maxleigh Derman.

Dear Karen,
I am writing to you with great gratitude for star alarms.

Yesterday I got home at 5 noticing that my neighbour’s door is open without their cars being there. I hooted in front of the house, when I received no response I realized that something wasn’t right. I went to the shop to buy airtime. On my way back I phoned 10111, the time was 17:10. I arrived back at home, went inside my house, keeping an eye on the open door of my neighbour’s house. My neighbour arrived about 18:20, while I am still waiting for the police. At about 19:10 I phoned Star Alarms for support as we still thought that there still might be people inside the house. It was a few minutes and Star Alarms patrol arrived. I asked the gentleman if he could please assist us by calling the Police for us, he informed us very politely and with tremendous respect that he will try his best. He spoke to your control room and it was in minutes that the police arrived!!!! I have joined Star Alarm in June 2008, after they broke into our house and ever since I have never had a bad experience ( I truly hope it stays that way).

Please will you give my thanks and appreciation to all staff involved? Please keep up the excellent work!!

PS. I came to discover that my panic button doesn’t send a signal out to the control room, can you please advice how I can get that fix and if it will cost anything.

Lize de Beer
10 Abbey Road 072 531 6536

Dear Craig
I would just like to compliment you on the absolutely stunning service I received the other day when my house was broken into. The swift response from Morne and Dudley I am sure prevented us from losing anything at all .

Also they went beyond the bounds of duty to help us secure the house .

Thank you to all concerned it is with peace of mind that I can sleep at night knowing that your company is looking after us

Thank you
Helen Heynike