Alarm Installation Feedback
Just wanted to say thank you so much again for organising on such short notice. The team you sent where wonderful and I must compliment you on the outstanding workmanship. Was an absolute pleasure having them install the system.
I just want to commend the guys that came out to my home this week. They were very professional and made every effort to keep me informed on what they were doing. I most specifically appreciated their approach to the job. The seemed to concern themselves with the unnecessary costs that I may have to incur should they have to execute the job incorrectly: and inmy book that is the kind of empathy that earns significant respect. Further, they seemed to be very careful of just dong stuff willy nilly and offered input and suggestions into every aspect of the requirement and subsequently, I got a product that does not have to be duplicated or done over once my renovations have been finalised.
Overall, Pieter and his team way exceeded my expectation!
esterday you very kindly fitted me in at short notice to have my entire house’s alarm system rewired.
I am writing to you to COMPLIMENT your team consisting of TIM and ADRIAN.
They arrived promptly at 8:30am and we discussed the work to be done and they got stuck in straight away. They worked hard the WHOLE day right through until 9pm last night (shame they certainly were tired by then). My husband and I were so impressed with the quality of work, the quality of your team – what lovely guys, the utmost professionalism they displayed at all times and their willingness to please us as the client – even after working over 12 hours yesterday.
Your chaps saw that they were going to be working late so they call Pieter to help them who arrived and was also just as nice as Tim and Adrian.
My husband and I felt we needed to bring this to your attention and to ask you to please thank them on our behalf for a job WELL DONE. Such good service always pays dividends for the company and we are proud to have STAR ALARMS sort out our alarm and monitor it for us.
I work for one of the Board members of the Foschini Group with 14 trading companies within the group – so we know the importance of excellent customer service – well done to your team! They need to be commended. I will certainly promote Star Alarms.
Thank you thank you thank you.
I wish again to thank your company for the assistance they gave me yesterday and today.
For some unknown reason I could not set my alarm as circuits 1 & 2 kept flashing, your controller sent extra patrols around and kept phoning to see if all was o.k.
Today Louis managed to fix the fault via the telephone, you may remember that I mentioned to you that my son owned Zone Armed Response and you also may remember the incredibly poor service I received from ADT, even knowing the MD.
I salute you and your staff on an extremely well run company, long may it continue.
Just a word of appreciation for the excellent service I received from Start alarms. In particular from Louis.
I had ‘n problem with my alarm and Louis was on hand to give me the correct information and guidance. It ended up in replacing the alarm(the old one had been discontinued some time ago). Louis organized and installer for late on Friday afternoon and when the installer could not finish in time, Louis offered additional patrols for the weekend while the alarm was not working.
On Monday morning Louis was at my house at 10 o’clock(as promised) to sort the niggles and by the time I got home, I had a working alarm system.
I must also compliment your staff. They are always friendly and ready to assist where possible.
I came over from ADT and have never looked back.
ou guys have just installed an alarms system at our home and we have signed up an armed response contract with you.
We would just like to say that your team (Jonathan, Jodie, Eugene and Klaus) are a credit to your company. They were efficient, helpful, neat and considerate and we would recommend them to any other potential customers
The upgrade of my alarm system is now complete and I would like to tell you that Pieter, Steven and Sean were absolutely wonderful. The manner, in which they worked, interacted with each other and with me was exemplary. The exceptionally high standard of work which was set by your father Joe, all those years ago, has been maintained. It was really a pleasure to have them in my home.
I would like to express my thanks to Star Alarms for their excellence and for always demonstrating the human aspect in your business.
My special wishes to Joe, Darryl, Bernie, Jody and you as well as all the people on the other side of the telephone!
May you continue to be successful
Good Morning Craig Further to our telephone conversation yesterday, may I express my appreciation for the manner in which your staff handled our situation. A special word of thanks to Marthina for understanding our dilemma and although she was sick and it was a short notice request from my side, she went out of her way and arranged to have the installation / link up done on Monday 12 / 05 / 08.
Both Steven and Conrad did their best to re-activate the system. They however ran into problems out of their control. I assumed they called or help, which in itself was appreciated as well. They did not just leave ‘to come back later’.
Then Louis arrived and being the expert he is, managed to rectify and reactivate the system 80%. They promised to be back the following day to complete the job. I have noticed that neither Louis nor Steven were in any hurry to rush the job. Their mission was to satisfy their customer and even worked until way after 20h00. Please convey our appreciation to these two gentlemen as well.
Yesterday (13/05/08) your staff returned as promised. Completed the job successfully, tested the system and Steven systematically explained how everything was linked.
With all the staff from STAR ALARMS whom I have been dealing with in this short period of time, I have no doubt in my mind that STAR ALARMS will reach extreme heights and become a force to be reckoned with.
What a pleasure it was to deal with your friendly and helpful staff and also be associated with STAR ALARMS!!!
Thank your, Marthina, Louis, Steven, Conrad and all the other staff behind the scenes who contributed to the successful completion of this operation.
We wish you all the best and thanks again for everything.
Dear Craig I thought I would just let you know personally what a smart and professional job Heinrich and Conrad did with the installation of our alarm system. They were swift, neat, efficient and polite. They knew what they were doing, volunteered advice and were considerate of my environment. It is much appreciated. It was a sincere pleasure having them on the job. They deserve a merit credit!!
Compliments to you and your staff !
Eugene, Rod and Tim spent 48 hours on our premises installing our alarm and they were a pleasure to have around. Always punctual, polite, respectful of personal spaces, and attentive to the “small” details. Always a smile to share with the customer.
It is very obvious that they are proud to work for Star Alarms.
I was referred to your company by 3 friends and I will do the same at the earliest/every opportunity.
Thanks for a professional service.
Thank you so much for the great service – your guys were terrific and I was really most gratified to know that I could leave two total strangers in my home without having to worry about anything.
Thank you too for a really neat installation.
I will not hesitate to recommend Star Alarms!
Can you please convey my thanks & appreciation to the chaps who installed my new alarm in 13 Alphen Rd, Tableview.
This was not a straight forward installation & it did take a bit longer, but Hein & Leonard persevered and did a SUPERB job. Everything i initially required, they managed to setup & complete – WELL DONE GUYS !
Just wanted to give you some feedback after the recent installation done by Star Alarms at our house.
Eugene and Timmy worked long hours and over the weekend to get everything completed. Throughout they displayed a great sense of commitment and professionalism. With their positive “can do” attitude and attention to detail they were always a pleasure to deal with.
With people like Eugene and Timmy, Star Alarms will have many satisfied customers.
Louis and I would like to thank you from the deepest of our hearts for all the support, effort and miracles that went into sorting out our installation and system.
Again, we were not wrong in staying with Star Alarms and again you prove your professional business practice and understanding of your client’s needs and worries.
Thank you for looking after our family!
I just wanted to compliment 3 of your staff members – Roy, Eugene and Timothy. It’s very rare these days to find staff who are truly exceptional at what they do, and at the same time truly love what they do. Your staff actually project this ‘exuberance’ with a sharp and professional work ethic, impeccable manners and a willingness to help wherever they can. It’s also so wonderful to work around a group who are always smiling.
I will in an instant recommend Star Alarms / Star Home Protectors to any family, friends or colleagues because of this excellent service.
To Roy, Eugene and Timothy – I thank-you, and my company thanks you. To Craig and the owners – Whatever it is that you are doing – keep it up. Your company image is in safe hands if all your staff conduct themselves the same way.
believe it imperative to give credit where credit is due, this considering the often apathetic and substandard service and/or support one often experiences; as a result I decided to forward this to you.
I would like to thank you for the professional approach and service received from your entire team at Star, from reception, alarm control room operator, technicians during installation, your technical manager Mr Louis Burger. When messages are left or e-mails are sent, it’s not long and the relevant Star staff member returns my call or I receive the desired reply e-mail. Scheduled appointments are met on time with enthusiasm and true client interest at heart. A tremendous amount of experience and technical knowhow is brought to the table, this while remaining competitive when compared.
The above is my experience over the past three months with two installation projects, one at my business premises in Montague Gardens and the other at my private residence. I have no doubt Star will grow from strength to strength considering.
Firstly thank-you very much for fitting us in so soon even though we know you had a backlog. We really appreciate it as we know how busy you guys are.
Steven who installed our equipment was friendly, efficient and very professional. His attention to detail was amazing and he stayed after hours to finish the job (with a smile). You can really see that he has pride in what he does. Even though it got fairly late, he didn’t rush the job and treated it as if it was the first one of the day. He did proper testing and asked me on numerous occasions whether I was satisfied with the outcome.
I believe that too often people are too quick to draft complaint letters, and little time is spent on compliments.
As far as we are concerned you are the top player in the security business and wouldn’t hesitate to recommend your services to all we come across.
Thanks again for the great service, we really appreciate it.