How does Load Shedding effect your alarm? A simple explanation and some solutions from Star Alarms .
Load shedding outages have the following effects on your alarm:
Load shedding outages have the following effects on STAR Alarm’s Control Centre:
All the alarms we are monitoring in the area that load shedding is occurring attempt to call the Control Centre at same time to notify us that there is a power outage at your residence or business. False alarms are rife as a result of ‘spongy’ batteries (explained above). When the power is reinstated in the area that load shedding occurs, all the alarms we are monitoring attempt to again call the Control Centre all at once to notify us that power has been restored.
This results in a very serious congestion of calls coming through all at the same time and we are concerned that among these calls there are emergency calls that pertain to actual burglary or panic situations. To combat this concern, we have installed state-of-the-art software that differentiates between the calls. Calls are automatically prioritised with the PANIC signal being attended to first, BURGLARY signal second and POWER FAILURE 3rd. This has definitely helped the situation considerably, however, false alarms during power outages are still excessive and we are still concerned that real situations may not be attended to with the speed necessary.
Solutions for our clients:
Replace your alarm battery if it is older than a year to ensure minimal false alarm signals. Look at investing in a small UPS (unlimited power supply system) for your Alarm system during load shedding outages.
PANIC SITUATIONS DURING LOAD SHEDDING:
Push the panic button AND if possible call us on 021 55 66 911 so that we may attend to your needs first and foremost.